10 → 6 years
Recordings Stay. Red Tape Goes.
ABC supports shortening call-recording retention from 10 to 6 years, keeping a reliable record while easing administrative burden.
Policy analysis, commentary, research, and updates on the issues affecting beneficiaries,
the professionals who serve them, and the health coverage marketplace.
Members are the first to hear about new developments and opportunities to make their voices heard.
Five takeaways from ABC’s January 2026 comments on the proposed Contract Year 2027 rule.
10 → 6 years
ABC supports shortening call-recording retention from 10 to 6 years, keeping a reliable record while easing administrative burden.
48 hrs → 0
Ending the 48-hour advance appointment rule makes timely help easier to get, especially for those with transportation barriers.
Practice, not label
Focus oversight on risky practices like purchased leads and repeated complaints. Most agents and brokers act in good faith.
Enhance, not replace
Responsible AI tools should strengthen the judgment and accountability of licensed agents, not replace them.
Right message, right moment
Update the TPMO disclaimer: drop confusing SHIP references and read it at a natural point in the call.
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